Our Return & Exchange Promise
We accept returns and exchanges within 15 days of receiving your order. All items must be in original, unused condition with tags and packaging intact – just like when they left our shop.
Non-Returnable Items:
- Fishing Hooks & Jig Heads: For safety and hygiene reasons, these items cannot be returned once opened
- Scents & Food Prep Items: Due to the nature of these products
- Used Fishing Line: We cannot accept returns on line that has been spooled or used
How to Return or Exchange
- Contact Us: Email our angler support team at [email protected] within 15 days of receiving your order. Use our template below to make the process smooth.
- Wait for Approval: We’ll respond within 24-48 hours with return instructions and an RMA number.
- Package Your Items: Securely pack the unused merchandise with original packaging and tags.
- Ship It Back: Send the package to our return center at: Fishing Essentials Shop Returns
4620 Friendship Lane
San Jose, US 95113 - Track Your Return: Keep your shipping receipt until your return is processed.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Fishing Essentials Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s) and Quantity]
Reason for return/exchange: [Please specify]
For exchanges: I would like to exchange for [Product Name and Specifications]
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Refund Information
- Processing Time: Once we receive your return, please allow 3-5 business days for processing.
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Shipping Costs: Original shipping fees are non-refundable. Return shipping is the customer’s responsibility unless the return is due to our error.
- Exchange Shipping: We’ll cover the shipping costs for your replacement item.
International Returns
For our global anglers (excluding certain Asian and remote regions):
- Follow the same return process above
- Clearly mark the package as “RETURNED GOODS” to avoid customs charges
- We recommend using a trackable shipping method
- Original shipping costs and any import duties are non-refundable