Welcome to Fishing Essentials Shop, where we’re as committed to your satisfaction as we are to landing the big one! Below you’ll find all the details about our shipping and return policies to ensure your fishing adventures are always well-equipped.
Shipping Information
Order Processing Time
We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.
Shipping Options
Standard Shipping: $12.95 via DHL or FedEx
- Delivery within 10-15 business days after shipment
- Recommended for urgent orders
Free Shipping: Available on orders over $50 via EMS
- Delivery within 15-25 business days after shipment
- Great for budget-conscious anglers
International Shipping
We ship worldwide (excluding certain Asian and remote regions). Please note:
- Customers are responsible for any customs duties or import taxes
- Delivery times may vary based on destination country customs processing
- We recommend choosing trackable shipping methods
Returns & Exchanges
We stand behind our gear like we stand by our fishing buddies. If something isn’t quite right with your order, we’ll make it right.
Our Return Policy
- Returns and exchanges accepted within 15 days of receiving your order
- Items must be in original, unused condition with all tags and packaging intact
- Original shipping fees are non-refundable
- Return shipping is the customer’s responsibility unless the return is due to our error
Non-Returnable Items
For safety and hygiene reasons, we cannot accept returns on:
- Fishing Hooks & Jig Heads (once opened)
- Scents & Food Prep Items
- Used Fishing Line (that has been spooled or used)
How to Return or Exchange
- Contact Us: Email our angler support team at [email protected] within 15 days of receiving your order. Use our template below to make the process smooth.
- Wait for Approval: We’ll respond within 24-48 hours with return instructions and an RMA number.
- Package Your Items: Securely pack the unused merchandise with original packaging and tags.
- Ship It Back: Send the package to our return center at: Fishing Essentials Shop Returns
4620 Friendship Lane
San Jose, US 95113 - Track Your Return: Keep your shipping receipt until your return is processed.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Fishing Essentials Shop Team,
I would like to request a [return/exchange] for my recent order #[Your Order Number].
Item(s) to return/exchange: [Product Name(s) and Quantity]
Reason for return/exchange: [Please specify]
For exchanges: I would like to exchange for [Product Name and Specifications]
Please provide return instructions at your earliest convenience.
Best regards,
[Your Full Name]
[Your Email Address]
[Your Order Number]
Refund Information
- Processing Time: Once we receive your return, please allow 3-5 business days for processing.
- Refund Method: Your refund will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
- Exchange Shipping: We’ll cover the shipping costs for your replacement item.
International Returns
For our global anglers (excluding certain Asian and remote regions):
- Follow the same return process above
- Clearly mark the package as “RETURNED GOODS” to avoid customs charges
- We recommend using a trackable shipping method
- Original shipping costs and any import duties are non-refundable
Need Help?
Our team of fellow fishing enthusiasts is here to help! Email us at [email protected]
Happy fishing from all of us at Fishing Essentials Shop!